Microsoft Surface Laptop 2 1769 faulty memory issue no operating system

Microsoft Surface Laptop 2 1769 - faulty - memory issue - no operating system. Not too sure what's wrong. I was told it has a memory issue. It all powers up nice and fast but only to the settings screen.

This item is in the category "Computers/Tablets & Networking\Laptops & Netbooks\PC Laptops & Netbooks". The seller is "rus_705459" and is located in this country: GB. This item can be shipped to United Kingdom.

• Custom Bundle: No
• Processor: i5
• Screen Size: 13.5 in
• MPN: 1769
• SSD Capacity: 128 GB
• GPU: Intel UHD Graphics 620
• Processor Speed: 1.60 GHz
• Colour: Platinum
• Brand: Microsoft
• Type: Notebook/Laptop
• Unit Type: Unit
• Maximum Resolution: 2256 x 1504
• Model: Surface Laptop 2
• Features: Bluetooth, Built-in Microphone, Built-in Webcam, Touchscreen, Wi-Fi
• Unit Quantity: 1
• Storage Type: SSD (Solid State Drive)