Only open a return if there is a genuine fault as charges will apply if this is falsely used. If there is an issue with your item and you believe it to be faulty we will help you as quickly as possible. The fastest methods to resolve your issues are in this order.Item has been damaged in Transit. Only open a return if there is genuine damaged as charges will apply if this is falsely used. Although very rare due to our packing process some issues may occur. If the box is visibly damaged it's very important you sign for the parcel as damaged.
Required to send images to us showing any damage to your item. You have changed your Mind.Please notify us of this immediately. If the item is unwanted after this point charges. Items received without this info can't be processed. Items that are sealed i. We can't accept the return of static sensitive items if they are not inside an anti static bag.
If there is further issue with the item once it is back with us they will be charged as below. Unwanted items will be charged due to us having to retest the item (The charge will depend on the value of the item).
If a return is opened as damaged/faulty/does not match description. This will be chargeable depending on the original price of the item. (This is due to the item having to be wiped/reinstalled with its relevant operating system & driver software). An item that arrives back with us damaged will be charged depending on the value of the item. Any added extras (Office, Wifi Dongles, Upgrades, Ect.
Friday 8:30am - 2:30pm. Saturday, Sunday, Bank Holidays Closed. E-Mails and Messages sent outside of opening hours may not be responded to until were next open. Our warehouse is based in Somerset TA6 area. Please find contact details below.
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